Guidance for Renters/Homeowners
211 Resource Hotline
If you are in need of immediate housing assistance, call 211 to get connected with the most up-to-date resources available to you.
State, County, and Local Resources
Short-term rental and utility assistance is available for Ontario residents.
Rental/mortgage and utility assistance is available for Rialto residents.
If you are impacted by COVID-19, you may be able to delay rent payments and/or avoid eviction. If you are unable to pay your rent due to COVID-19, you must notify your landlords in writing no later than seven days after your rent is due. Know your rights as a renter--click HERE for tenant protections made by Inland Counties Legal Societies. (Note: the document does not represent legal advice; please consult an attorney for legal advice).
Los Angeles County
A permanent Rent Stabilization Ordinance has been in effect in Los Angeles County since March 19 and retroactive to March 4, 2020. For questions regarding this ordinance, call (833) 223-RENT or email firstname.lastname@example.org. More information can be found here.
Inland Counties Legal Services, Inc. (ICLSI)
Offers legal services to low-income persons residing in Riverside and San Bernardino Counties.
Appointments/Intake Line: (888) 245-4257
Senior Line: (800) 977-4257
Inland Fair Housing and Mediation Board (IFHMB)
IFHMB does not provide legal services, but information, understanding of rights, and informal mediation between the landlord and tenant.
General Line: (909) 984-2254
To report housing discrimination: (909) 984-2245 ext. 175
Email: email@example.com or firstname.lastname@example.org
Housing Authority of San Bernardino County (HASBC)
Provides resources for individuals living in HASBC housing in San Bernardino County.
San Bernardino Office: (909) 890-9533
Upland Office: (909) 982-2649
Victorville Office: (760) 243-1043
Housing Rights Center
Offers resources for tenants and landlords for LA County.
Phone: (800) 477-5977
Neighborhood Legal Services of Los Angeles County
Pomona Self-Help Legal Access Center
Provides resources for LA County residents who may be served an eviction notice despite hardship due to COVID-19.
General Help Line: 1 (800) 433-6251 (Mon-Fri, 9 AM to 5 PM)
Pomona Self-Help Legal Access Center Line: (818) 485-0572
Congress passed the CARES Act which allows up to 6 months (120 days) of forbearance (with an additional 120-day extension, if needed) for all federally-backed loans. This includes FHA, Fannie, Freddie, VA, USDA, and the Native American/Native Hawaiian Home Loan Programs. Forbearance is when payments are put on hold for a certain period of time, they do not accrue interest and fees, but the postponed/forborne payments will have to be paid back at a later date.
How to know if your mortgage is federally-backed:
You can call your loan servicer (the entity you make your monthly mortgage payments to) and ask if your loan is federally back.
You can go online to lookup if your single-family mortgage is backed by Fannie Mae or Freddie Mac:
General information to understand your options: